FAQ

Returns + Exchanges

How do I return or exchange an item?

Exchange requests must be made within 30 days of receiving your online order. Please get in touch with us by clicking here and include your order number and the reason for your exchange request. We will get back to you within 2 business days to give you instructions on how to proceed.

Do you offer refunds?

We offer exchanges or online store credit for items that are returned. We do not provide refunds.

What if I received damaged, defective or incorrect items in my shipment?

We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. There is a 30-day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you. Please get in touch with us by clicking here with a description of the damage (ideally attach a photo if possible) and your order number.

Orders + Shipping

When will my order ship & arrive?

We strive to ship your online order within 3-5 business days from the date the order is received (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days due to order volume. If you have any questions about shipping times please get in touch with us by clicking here.

Where do you ship?

Currently, we ship within Canada, the U.S. and the UK.

Can I change/cancel my order?

To make a change or cancel an order, you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please get in touch with us by clicking here for any questions or concerns.

What if my package is lost?

Once the carrier picks up the package, it is then their responsibility for lost and/or misplaced packages, however we will do whatever we can to assist should this happen.  If needed, we will launch an investigation with the carrier and will do our best to ensure your pieces get to you. (Please note these investigations generally take up to 5 business days to be settled.)

Products + Care

How do I determine the right size and fit?

Our clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s). 

Please note, our items are all pre-shrunk, but as with all cotton items, there may be some additional minimal shrinkage. It's best to launder in warm water with mild detergent and dry on low/medium setting.

If you have any other questions or inquiries, please get in touch with us by clicking here and we'd be happy to help. 

How/where are our products made?

All Little Tweet clothing is designed and made in Toronto, Canada. Our fabrics are imported directly from Montreal, Canada.

Other

Do you wholesale?

No, we do not offer a wholesale or distribution program at this time.

Who can I contact about press inquiries, collaborations or partnerships?

Please click here and we can direct your email to the appropriate team member.

What do I do if my promo code isn't working?

Please get in touch with us by clicking here and we will get things sorted for you.